Refund policy


We will only accept returns if you contact us within 7 days after the item arrives.
Please contact the following after confirming the return conditions.
Also, because of underwear, we do not accept returns due to customer's convenience. Please note.

[Return Contact]
Hospitalite Inc, 111-0031, 5-8-11 Asakusabashi, Taito-ku, Tokyo Otomi Building 2F, Japan
Introduction Please contact us from contact here.

Return conditions

We accept returns only in the following cases.

  • In case of defective product
  • If the delivered item is different

However, we cannot accept returns in the following cases.

  • Used product
  • Products that have been scratched or damaged by the customer

Whether or not there is a shipping charge for returned goods

We will bear the shipping costs for returning and resending the product.
The refund method will be bank transfer.
The refund amount will be the amount including the purchased product tax and the transfer fee will be borne by us.
* Refunds usually take about 1 months. ..
Also, if you put Obon or the year-end and New Year holidays, it may be slower than usual.
We apologize for the inconvenience, but please understand that it will take some time before the refund is made.